Refund policy
Cancellations and refunds
Version 2026-11-05 · Draft, pending legal review
We want billing to be simple and fair. This page explains how to cancel and when we refund.
Status of this policy
Hemisphere Hearts has not opened to members yet and is not taking payments. This policy describes how refunds will work once paid plans (Basic Member and Premium Member) are available. The Guest plan is free, so there is nothing to refund.
Monthly plans and cancellation
Paid plans are billed monthly in US dollars. You can cancel at any time from your account. When you cancel, you keep your paid features until the end of the billing period you already paid for, and you will not be charged again.
Refund requests
Because paid plans are billed monthly and cancel at any time, we generally do not refund the current billing period after it has started. [Refund window for a first payment, for example a number of days — to be set by the team and attorney.]
When we will refund
We will refund a payment in these situations: you were charged by mistake or more than once; you were charged after you cancelled in time; or we removed your paid features because of a technical fault on our side and could not fix it within a reasonable time. Where the law of your country or state gives you a right to a refund, that right applies regardless of this policy.
When we will not refund
We do not refund payments for periods in which your account was suspended or closed for breaking our Terms and conditions or Acceptable use policy. We also do not refund because you did not find a match, or because of how other members behave.
How to request a refund
Email the address below from the email on your account. Tell us the date and amount of the charge and why you are asking. We will reply within [response time — to be set by the team] and tell you the outcome.
How refunds are paid
Approved refunds go back to the original payment method. Depending on your bank or card provider, it can take several business days to appear. [Payment processor and any processing-fee treatment — to be confirmed when payments are set up.]
Chargebacks
Please contact us before disputing a charge with your bank. We can usually fix a problem faster directly, and a dispute can delay your refund.
Account deletion
Deleting your account stops future charges but does not by itself refund a payment already made. See our Terms and conditions for how deletion works.
Changes to this policy
We may update this policy. We will change the version date when we do. Changes do not affect charges already made.
Contact
Email support@hemispherehearts.com with the subject "Refund request". See also our Terms and conditions, Acceptable use policy and Privacy policy.